Effective Date: October 25, 2023
We appreciate that you trust us with your information and we intend to honor that trust.
INFORMATION WE COLLECT
There are several ways we may obtain information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. Some of the information directly or indirectly identifies you as an individual. When information identifies or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, we refer to it as “Personal Information.” This Personal Information includes the following categories:
• Identifiers/Contact Information:
These include your name, postal and email address, phone number, and unique identifiers that may identify your device or browser but not you by name.
• Geolocation Data: Data about the location of the device you use to access the Services as more fully described below.
• Commercial Information: Your purchase and usage history (such as beverage variety, brew size and strength preference for your brews), and goods and service preferences, including payment information or photos you share from your devices.
• Internet/Electronic Activity: IP address, web/app browsing and search history related to our Services, and information regarding your interaction(s) with the Services or KDP advertising.
• Profile Inferences: The inferences that we draw from your Personal Information and online activity to create a personalized profile so we can better identify goods and services that may be of interest.
We also work with various types of data that are de-identified or aggregated, and not reasonably capable of being associated with, or of reasonably being linked, directly or indirectly, with you or your household. This data is not Personal Information.
As provided in more detail below, we collect Personal Information from a variety of sources, including from:
• Our service providers
• Data analytics providers
• Operating systems and platforms
• Social networks
• Ad Networks
• Data vendors
• Connected devices, and
• From you directly.
Personal Information You Provide
We collect Personal Information from you for a variety of business and commercial purposes, as follows:
Personal Information you provide when you create or use your account or other Services, or contact us. You must create a KDP account (“KDP Account”) to use certain Services, including the Keurig® App. A KDP Account as well as certain services we may offer such as subscription to our auto-delivery services require you to provide Personal Information so we can identify you and process your purchases, enable you to customize the Services to your liking (e.g., identify your brewing preferences), and so we can link your product preferences to your KDP Account. Also, when you contact us, we may monitor and record your conversation with the KDP representative (where and as permitted by law).
Personal Information you provide when you make a purchase. We collect Personal Information to process your purchases from us, and to provide you with the goods or services you ordered.
Personal Information you provide for customer support. We collect your feedback and questions that you provide to us for customer support, including voice recordings of your calls with our customer support team. In answering your questions, we may ask for supporting data from your device, such as brewer serial number. If you use our online video chat or device screen share feature, we collect and maintain a record of our interactions with you, including screen shares of your Keurig App screen if you enable it. When you do so, our access to the screen share is limited to during the active session that you allow.
Personal Information collected with your consent. We also may ask you for your consent to collect Personal Information in a particular interaction with you as described to you in those circumstances.
Personal Information Collected Automatically
Whenever you visit or interact with the Services, KDP, as well as third-party advertisers and/or service providers, may use a variety of technologies to collect Personal Information, such as:
Usage Information. We collect Personal Information about your activity on the Services, such as login date and time, features you use, and website, mobile app, and product interactivity.
Device & Device Usage Information. We collect Personal Information from and about the electronic devices that you use to access the Services, including IP address, device ID and type, device and app settings and characteristics, app crashes, advertising IDs, browser type and language, operating system, time zones, software version, domain name, identifiers associated with cookies or other technologies that may uniquely identify your device or browser, and information on your wireless and mobile network connection, like your service provider and signal strength.
Through our Internet connected devices, such as our smart brewers for home use, we collect usage history (such as beverage variety, brew size, and strength preference for your brews). These brewers also include a camera designed to collect an image of the area where a pod is positioned within the brewer. This is required to enable some connected Services and may also be used for diagnostic purposes to help ensure the brewer is working properly.
Location Information. We may collect data about the location of the device you use to access the Services including a smart brewer, if applicable (“Location Data”) using IP address, GPS, cellular towers and information from your mobile service provider, sensors that provide KDP with information on nearby devices, Bluetooth address, Wi-Fi access points, and information made available by you or others that indicates the current or prior location of your device. How we collect Location Data depends on how you use the Services.
Third Party Analytic and Advertising Technologies. KDP also may use third parties’ analytics and tracking tools, such as Google Analytics, and others, to help us track, segment, and analyze usage of KDP Services, and to help us or those third parties serve more targeted advertising to you on the Services and across the Internet. These tools may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information and may also combine such information with information that they collect from other sources. KDP also may use session replay software, which collects information about your interaction with the Services, including keystrokes, mouse movements, and form field entries, and may monitor your interactions with the Services, including for our compliance verification purposes. To learn more about your choices relating to advertising tracking, please see the “Your Choices and Opt Out” section below.
Personal Information Received from Other Third Parties
KDP collects Personal Information about you from third parties, such as social media platforms, public databases, third party smart virtual assistants, or data vendors. This may include:
Personal Information collected from data vendors. KDP may supplement your Personal Information with information that we obtain from third parties, such as public databases or data aggregators.
Personal Information collected through service providers. Our service providers also may collect and use Personal Information to assist us with our business operations. For example, our service providers may need Personal Information to help us analyze the performance of the Services, detect and prevent fraud, or to improve user experiences.
Combination of Information
We may combine the Personal Information we receive from and about you. As noted, we may also de-identify or aggregate information so it is no longer Personal Information.
HOW WE USE YOUR PERSONAL INFORMATION
To administer your account and provide the Services to you, such as to:
- Create and manage your KDP Account, your Keurig App and your Loyalty Program Membership, either at Keurig.com, Keurig.ca or our Pepper Perks or Pepper Packs programs
- Provide you with customer support and respond to your requests
- Complete your transactions
- Communicate with you about the Services, including order management and billing
To Ensure a Consistent Experience Across Your Devices, such as to:
- Synchronize your usage across the various devices you use to interact with us
- Personalize your experience with our Services
To Offer Promotions and Ads, such as to:
- Administer sweepstakes, contests, discounts, or other promotions
- Develop, display, and track content and advertising tailored to you on the Services and on other websites
- Provide or contact you with customized Services content and offers from KDP or on behalf of our partners and affiliates
To Improve the services and develop new ones, such as to:
- Administer focus groups and surveys
- Conduct consumer research
- Use demographic, profile and other data for analytical and demographic purposes (this processing may involve profiling – for example to create audiences based on demographic or location-based information for marketing and customization purposes)
- Develop new features and services
To Prevent, Detect, and Fight Fraud or Other Illegal or Unauthorized Activities, such as to:
- Enforce our Terms
- Address fraud or alleged unlawful activity
- Assist law enforcement
- Conduct data analysis to better understand and design countermeasures against fraud
- Protect the security and integrity of the Services and our business
To Ensure Legal Compliance, such as to:
- Comply with legal requirements
- Enforce or exercise our rights or those of third parties
- Due diligence and required disclosures for corporate acquisitions and sales
- Address problems with the Services or our business
HOW WE SHARE YOUR PERSONAL INFORMATION
Sharing of Information by You
Sharing of Personal Information by Us
With Our Service Providers. We use service providers to help us operate and improve the Services, such as for data hosting and maintenance, analytics, customer care, marketing, payment processing, order fulfillment, and security operations.
Legal Obligations; Safety. We may access and disclose your Personal Information to respond to subpoenas, judicial processes, or government requests and investigations, in connection with an investigation on matters related to public safety, or as permitted or otherwise required by law. We may disclose your Personal Information to protect the security of our Services, servers, network systems, and databases.
To Enforce Legal Rights. We may also share Personal Information (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and those of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding suspected illegal activity, fraud, or other wrongdoing.
With Your Consent or At Your Request. We also may share your information as disclosed to you at the time of collection.
COOKIES AND OTHER TRACKING TECHNOLOGIES
We may use various practices and tracking technologies to allow us and third parties to develop and deliver targeted advertising on the Services and on websites or applications of third parties, and to analyze and report on such advertising you see.
Cookies. Certain parts of the KDP Services require cookies. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services. Opting out of targeted advertising using any of the below links does not mean that you will stop seeing digital advertisements. Rather, opting out means digital advertising will not be targeted to you based on your interests (as inferred from your online activities). The Services use the following cookies:
• Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to register or log in for the Services that KDP offers.
• Analytical/performance cookies, which allow KDP to recognize and count the number of visitors, learn how visitors navigate the Services and improve the Services.
• Functionality cookies, which KDP uses to recognize you when you return to the Services.
• Targeting cookies, which record your visits to the Services, the pages you visited and the links you followed. Targeting cookies help KDP deliver digital advertisements that are targeted to your interests (as inferred from your online activity). KDP also shares information collected through targeting cookies with third parties that send you targeted advertisements
• Interaction cookies, which allow you to recommend KDP on Social Media.
Web Beacons. KDP also uses web beacons (also called pixel tags or clear GIFs). Some of KDP’s content and emails may contain embedded web beacons that allow a server to read certain types of information from your device, as well as allow us to count the number of people who have viewed content and to know when you opened an email message and the IP address of your device. Web beacons help KDP develop statistical information to provide better and more personalized content. To learn more about web beacons, visit www.allaboutcookies.org.
YOUR CHOICES AND OPT-OUT
Access and Updates to Your Personal Information
For Keurig.com and Keurig.ca account holders, if you would like to correct your Account information or delete your profile information from your Account page, please visit the “Profile” tab in the “Account” section on a Site or in the App, visit the Settings screen, My Account and then choose the Profile option. You may also send your request via the Contact Us link for the US, or the following Contact Us link. KDP reserves the right to request that you provide information that will enable KDP to confirm that you have the authority to correct or delete the profile information that you want corrected or deleted. KDP may not be able to correct or delete information shared with third parties. Pursuant to applicable law, we may be entitled to refuse to act on the request.
If you are a U.S. resident see below for additional options to opt out of targeted advertising,
YOUR PRIVACY RIGHTS
Explanation of Applicable Privacy Rights
You may take advantage of the following privacy rights:
• Right to Know: You have the right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you.
• Right to Delete: You have the right to delete Personal Information that we have collected from you.
• Right to Correct: You have the right to correct inaccurate Personal Information that we may maintain about you, subject to appropriate verification.
How to Submit a Request
To take advantage of your privacy rights to know, delete, or correct Personal Information, or to submit an appeal of a denial of your privacy rights, please visit click here . You may also contact our customer care centers at the telephone numbers and contact pages below:
In the U.S.
Keurig (hot beverages, brewers and coffee brands) at 1-800-361-5628 or click here
Canada Dry Mott’s Inc. brands (cold beverages and food) at 1-877-350-6590 or click here
KDP may take steps to verify your identity based on the information we have on file about you before responding to your access, deletion, or correction request. You may need to provide your email address to be used for this purpose. We will respond to your request within 45 calendar days if you are a U.S. resident, 30 calendar days if you are a Canadian resident, unless we need additional time, in which case we will let you know.
If you are a U.S. resident, to take advantage of your right to opt out of the sale or sharing of Personal Information or to opt out of targeted advertising, please click here. You may also submit a request by contacting our U.S. customer care centers as described above. We will comply with your opt-out request within 15 business days. If you wish to receive information about your disclosure choices or stop communications from third parties, you will need to contact non-affiliated third parties directly.
We value your privacy and will not discriminate in response to your exercise of your privacy rights.
CALIFORNIA RESIDENTS: Right to Opt-Out of the Sale or Sharing of Personal Information: If you are a California resident, you have the right to opt-out of the “sale” or “sharing” of your Personal Information, as such terms are defined in California privacy laws. This means that, if you opt out, going forward, we will not sell or share your Personal Information with such third parties to use for their purposes, including cross-contextual behavioral advertising, unless you later direct us to do so.
VIRGINIA RESIDENTS: Right to Opt-Out of Targeted Advertising: If you are a Virginia resident, you may also exercise your right to opt-out of targeted advertising, as defined in Virginia law, and appeal a denial of your privacy rights.
You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf or must demonstrate they have power of attorney pursuant to applicable probate law. KDP retains the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent shall not use a consumer’s personal information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention.
Data Protection Disclosures
Categories of Personal Information Sold or Shared
In the last 12 months, KDP has sold or shared the following categories of Personal Information, namely for personalized advertising purposes:
• Identifiers: sold or shared to third party advertisers and internally with KDP’s Affiliates;
• Geolocation data: sold or shared to third party advertisers and internally with KDP’s Affiliates;
• Internet/Electronic Activity: sold or shared to third party advertisers and internally with KDP’s Affiliates; and
• Profile Inferences: sold or shared to third party advertisers and internally with KDP’s Affiliates.
We do not knowingly sell or share Personal Information about persons under the age of 16.
Categories of Personal Information Disclosed for Business Purposes
In the last 12 months, KDP has disclosed the following categories of Personal Information for a business purpose (such as with our service providers who are restricted from using your Personal Information outside the scope of their services for KDP):
• Identifiers: disclosed internally within KDP and with KDP’s Affiliates, as well as to service providers;
• Geolocation data: disclosed internally within KDP and KDP’s Affiliates, as well as to service providers;
• Commercial Information: disclosed internally within KDP and with KDP’s Affiliates, as well as to service providers’
• Internet/Electronic Activity; disclosed internally within KDP and with KDP’s Affiliates, as well as to service providers; and
• Profile Inferences: disclosed internally within KDP and with KDP’s Affiliates, as well as to service providers.
Use and Disclosure of Sensitive Personal Information: To the extent that we collect, use, or share “sensitive personal information” as that term is defined in applicable California law, we limit our use or disclosure of the sensitive personal information for permitted business purposes.
For Former Employees and Employee Candidates
To submit a privacy request please click here.
NOTICE OF FINANCIAL INCENTIVES
KDP offers several loyalty programs (“Programs”) that provide the opportunity to earn redeemable points or other rewards. Participation in these Programs is free of charge for eligible customers.
Currently, the Programs that we offer are: In the U.S., Pepper Perks, Pepper Pack, and Keurig Perks and in Canada, Keurig Loyalty Program for Canada.
KDP may also provide discounts or promotions when you sign-up to receive marketing messages or claim a specific offer when you interact with our Services (“Offers”). The terms of each Offer will be provided to you when the offer is made available. You may opt-out of marketing messages at any time as described in our messages to you, and you may exercise your other choices as described above under “Your Choices and Opt-out.”
We collect Personal Information to support and fulfill the Programs and Offers, which could include identifiers/contact information, commercial information, internet or other electronic network activity information, social media handles, and profile inferences. Because we collect Personal Information, the Programs and Offers may be considered to be “financial incentives” or “price or service differences” under California law. The value of Personal Information we collect will vary based on the Program and/or Offer, and we calculate this value based on the expenses related to offering the Program or Offer (such as the costs of providing discounts or promotions, IP or marketing costs, and other related expenses).
You have the right to opt-out of any Program or Offer at any time in accordance with the terms of each Program and Offer. If you have any questions or require assistance, please contact us as described below:
In the US:
Keurig (hot beverages, brewers and coffee brands) at 1-800-361-5628 or click here
Canada Dry Mott’s Inc. brands (cold beverages and food) at 1-877-350-6590 or click here
HOW LONG YOUR PERSONAL INFORMATION IS RETAINED
We will retain your Personal Information consistent with applicable law and our retention policies. Such retention may include satisfying any legal, accounting, or reporting requirements. We also may aggregate or de-identify the information so that it no longer identifies you, in which case we may use this information indefinitely without further notice to you.
SECURITY OF YOUR PERSONAL INFORMATION
KDP takes precautions intended to help protect Personal Information that we collect and store. Unfortunately, no system or electronic data transmission is completely secure. Any transmission is at your own risk and we expect that you will use appropriate security measures to protect your information.
You are responsible for maintaining the security of your KDP Account. KDP will treat access to the Services through your KDP Account as authorized by you.
STORING AND PROCESSING YOUR INFORMATION – FOR CANADA RESIDENTS ONLY
Your information may be collected, accessed, processed and stored in Canada as well as in any
other country where we, our affiliates, or our third party partners maintain facilities. Your
information may be accessed by law enforcement agencies in these countries, and the privacy
laws in these countries may not offer the same level of protection as those in the country where
KDP is committed to protecting the privacy of children. We do not direct the Services to, nor do we knowingly collect any personal information from children under the age of 13 except as stated. In Canada, we may collect personal information of children 13 years of age or older to administer sweepstakes, contests, discounts, or other promotions. Where required under applicable law, we will not collect personal information of a child without obtaining consent for such collection from the child’s parent or guardian. If a minor has provided us with personal information, his or her parent or guardian may contact us using the contact information below to request deletion of such information.
CHANGES & OTHER KDP PRIVACY POLICIES
For Canada, you can also contact our Privacy Office by mail at:
Keurig Dr Pepper Canada
30 Eglinton Av. West, Suite 600, Mississauga ON L5R 3E7
Attn: Privacy Office