VOLUNTARY RECALL – REPAIR REQUIRED - December 2014
Dear Valued Customer:
In cooperation with the U.S. Consumer Product Safety Commission (“CPSC”) and Health Canada, Keurig Green Mountain, Inc. is voluntarily recalling MINI Plus Brewing System units with model number K10 (formerly identified as B31) produced prior to July 2014. This issue does not affect any other brewer models.
Hot liquid could escape from certain MINI Plus Brewing System units during use. Keurig has determined that this event is more likely to occur if the brewer is used to brew more than two cups in quick succession.
Please contact us immediately to obtain a free easy-to-install repair kit which resolves the potential issue. To determine if your brewer is among those units potentially affected based on its serial number displayed on the bottom of the unit (pictured below) please call (844) 255-7886 Monday through Friday from 8:00 a.m. to 5:00 p.m. (Eastern Time) or email CustomerService@keurig.com.
In the meantime, you can continue to use your brewer. We recommend you avoid brewing more than two cups in rapid succession and maintain an arm’s length distance from the brewer during the brewing process.
If you purchased the product as a gift, please notify the gift recipient of this important safety information.
The satisfaction and safety of our consumers is our highest priority and we are committed to resolving this issue as quickly as possible.
We appreciate your immediate attention to this important request. Please contact our toll-free MINI Brewer Plus hotline with any questions or concerns: (844) 255-7886.
Keurig Consumer Care